For Services & Customer Success
Deliver the Impact and Renewals your solution deserves
Eliminate the data connectivity friction that frustrates customers and leads to churn
Improve quality with reusable templates
Sustainability data is NOT plug-and-play, even if some vendors claim it is. At YuzeData, our pre-built connectors and schema are SaaS-enabled templates that accelerate TTV now…and are real-time updated as needed.
Usage analytics to inform renewals
YuzeInsights provides customer data usage analytics that will give you a documented picture of your value to the customer. Early indication of a decline in customer use will be valuable to your customer success efforts.
Expert services as needed, if needed
We are not just YuzeData platform experts, we are sustainability data experts. If your use case requires unique data engagement – our experts will understand, automate and deploy…all while managing the customer.
YuzeData supporting Services and Customer Success
You are the expert on your software, architecture and data. Delivering on customer expectations often requires that you are an expert in other systems of record as well. Here are key ways in which YuzeData closes that gap for Services and Customer Success:
library of connectors and schemas
Simplify connectivity, shorten time-to-value
Customers are tired of expensive, time consuming data integration projects. Leverage 200+ connectors out of the box to integrate your software with sustainability source systems, such as EHS, Supply Chain, ERP, HCM, IOT, EAM, LIMS, BI.
Your team can complete the work using our tools – or we can provide a managed service. Capture more ACV and services revenue either way.
Tech built to improve customer engagement
Efficiently update, monitor and support
Today’s integrations are often custom, stand-alone code. YuzeData provides configurable templates pre-built specifically for sustainability data and use cases. They are SaaS updated as requirements evolve.
Easily monitor the status of all customer deployments from a single operations view. Integrate issues easily with your existing customer support processes for fast resolution.
expert services as needed, if needed
Sustainability data experts
Data solutions are different; sustainability data can be complicated. YuzeData provides expert services to support your team’s effort to properly scope, price and deliver. Sales and services executives can sell with confidence, we are here to help implement as well if needed.
deeper customer engagement through usage analytics
With good data, your team will improve outcomes
At scale, an informed customer-specific engagement strategy can be cumbersome. With YuzeData, you can track data usage and gain insights on the systems, data and intelligence that matter most to all customers….and each customer.
Get leading indicator data that will help you identify customers with renewal risk and/or customers with expansion potential.
reduce churn and de-risk renewals
Adoption and Impact
Going live is just the start of the customer relationship. Adoption of your solution and impact on customer outcomes is vital to renewals and overall relationship success. Reliably solving the data connectivity problem leads to better adoption and an opportunity for greater impact.
